Receipt
Google One, Google Play, Apple or partner receipt with order ID and date.
Template
Use a calm, specific refund request. Do not threaten first; identify the billing channel, charge date, account, reason and evidence.
Updated 2026-07-22. Independent guide. Always verify in Google One, Google Play, Apple or the official Google help center before acting.
Template
Subject: Refund request for Google AI / Gemini subscription charge
Hello,
I am requesting a review of a subscription charge for [Google AI Pro / Google AI Ultra / Google One / Gemini].
Account email: [email]
Billing channel: [Google One / Google Play / Apple App Store / partner]
Charge date: [date]
Amount: [amount]
Order ID / receipt: [ID if available]
Reason for request: [accidental renewal / trial renewed unexpectedly / duplicate subscription / cancellation issue / country refund review]. I canceled the subscription on [date] and attached screenshots of the receipt and cancellation status.
Please confirm whether this charge is eligible for refund or partial refund under the applicable Google One, Google Play, Apple or regional policy. If denied, please identify the policy reason and the billing channel responsible for the decision.
Thank you.
Evidence
Google One, Google Play, Apple or partner receipt with order ID and date.
The screen showing the plan is canceled or expires on a date.
Trial start, trial end, renewal date and price shown before purchase.
Say honestly whether you used Gemini, storage, credits or other benefits after the charge.
Official sources
Google, Google Play and Apple can change wording, steps and refund eligibility. These links open official pages in a new tab.